If it's leaking right now, phone us

Yes, for emergencies — anything actively leaking, or an overflowing tank. The number rings Wei Lun's phone, not a call centre. Between 10pm and 7am there's a RM120 surcharge, and we say so on the call before setting off.

Turn off the main stopcock — usually at the meter by your gate, or under the kitchen sink. If water is near wiring or the DB box, switch the power off too. Then move what you can out of the way. We'll talk you through finding the valve on the phone if you can't see it.

For quotes on planned work, no. For a callout where we diagnose a fault, RM120 within our service area — and that's absorbed into the bill if you go ahead with the repair on the same visit.

Yes, and plenty of people do — we charge labour only. The one thing to check before you buy is the rough-in measurement, because a toilet that doesn't match your existing waste position turns a simple job into a much bigger one.

Cheras, Taman Segar, Bandar Tun Razak, Sungai Besi, Kajang and Balakong. We'll travel further for planned work, but emergency response times are only realistic inside that ring.

Ask on the day and we'll show you the certificates. Worth doing with any plumber you haven't used before — it's a fair thing to ask, and nobody legitimate minds being asked.